After switching from PeopleNet to Samsara, an enterprise customer encountered a major efficiency problem. Previously, critical details about driver detention, lumper fees, and OS&D were automatically compiled into an email for easy access. However, Samsara's default email system only provided a link -- requiring multiple clicks and navigation through different pages to retrieve all necessary information. This inefficiency was delaying payroll, increasing office staff workload, and frustrating office staff who now had to spend an extra 10 hours per week gathering details that were once readily available.

Understanding the growing frustration and inefficiencies, we stepped in to streamline the process. We collaborated with the customer to identify exactly what data they needed in each notification as well as the staff member that they wanted the information routed to. Then, we built custom email notifications that automatically compile all required load details and send them directly to the appropriate team members. These emails now include every piece of information needed in a clear, concise format—without requiring any additional clicks, logins, or searches in the Samsara dashboard. This solution restored the efficiency our customer had before and even improved upon it.

With our custom email solution, the customer has eliminated the 10 hours of manual work per week that their team was previously burdened with. The payroll process is now seamless, and office staff no longer face unnecessary administrative headaches. More importantly, this efficiency gain translates to a cost savings of approximately $46,000 per year. The team is thrilled with the automation, as it allows them to focus on more valuable tasks rather than chasing down information.